COMPANY NAME: Microland
ROLE: Executive Service
Desk
EDUCTION QUALIFICATION:
Any Degree
EXPERIENCE: 0 - 2.5 Years
PLACE: Bangalore
SALARY: Best In The
Industry.
MANDATORY:
Total of 0 - 2.5 Yrs of Experience.
Appropriately handling / receiving of user calls/issues.
Experience of Ser. Desk process of logging tickets and
allocation.
Experience of ticket/call coordination with users,
engineers.
Exposure & understanding of Ticketing tool.
Understanding of Ticket process - Incidents / service
requests.
Understanding of Ticket SLA and focus on meeting targets.
Good working knowledge (formula's) of Excel.
Shu'd be able to pull the data and prepare reports + do
basic analysis.
Understanding of small activities/assignments in IT and
coordination.
Understanding of Asset/inventory record process,
movements etc.
Understanding to coordinate with vendors/principles.
Understanding of client management, user response
(email/verbal).
Knowledge of Patch management, Infosec / AV updates
process.
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