COMPANY NAME: Aricent
ROLE: Service Request
Administrator
EDUCTION QUALIFICATION:
Any Graduate
EXPERIENCE: 6 Months-3 Years
PLACE: Gurgaon
SALARY: Best In The
Industry.
MANDATORY:
Primarily follow up on the cases on a timely matter.
*Contact the unresponsive customers when they are pending
on the case.
*Contact the engineers when they are pending on the case
or if the customer requires their attention.
*Close the cases that are ready to close, as well if the
customer or engineer requests the closure.
*Appropriate follow-ups, increasing the customer
satisfaction.
*Reducing the backlog size keeping a healthy backlog.
*Communicate on a daily basis with TAC engineers via
phone, chat messages or using regular emails to negotiate immediate actions on
cases to ensure proper priority is given to closure status.
*Instant response to customers emails or requests. Also,
return phone calls as soon as possible.
*Process all updates, closure requests, emails, etc,
those are sent to the SR administrators during the day.
*Register each reviewed SR in the database.
*Review cases scheduled for follow up, closure, etc, and
schedule next revisions.
*Deliver a weekly report for all case-activities
performed during the period of time.
Venue :
Aricent
Presidency Tower B,
3rd FloorCisco
ODC,351/2,
Sector-14, M.G road,
Near Kalyani Hospital,
Gurgaon 122001 India.
Contact Person-
Sanghmitra Singh
APPLY :Click Here
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