COMPANY NAME: Dell
ROLE: Customer Care
Associate
EDUCTION QUALIFICATION:
Any Graduate
EXPERIENCE: Freshers
PLACE: Bangalore
SALARY: Best In The
Industry.
MANDATORY:
As Customer Care Specialist. The scope of the job is to
provide high level of customer experience by supporting these customers and
Sales on order status, missing wrong damage, customer returns and customer
escalation issues.
This involves working closely with the various
departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support,
Finance etc. internally.
Work very closely with the Account managers of REL Sales
segments and ensure highest level of Customer experience and Retention scores.
Managing issues related to Order Status, Missing Wrong
Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and
work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors - Forwarder and Services
Provider to solve customer issue.
Engage with other departments - e.g.: Sales, logistics,
Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care
teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations,
and meeting or exceeding these expectations.
To verify and investigate into customer's complaints and
drive for resolution within specified time frames.
Prepare daily/weekly performance reports.
Fully responsible for Customer Satisfaction and feedback
for improvement.
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