COMPANY NAME: CGI
ROLE: Service Desk
Analyst
EDUCTION QUALIFICATION:
Any degree
EXPERIENCE: Freshers
PLACE: Bangalore
SALARY: Best In The
Industry.
MANDATORY:
Providing a positive image of the company through your
role as the first point of contact with customers • To ensure that all is work carried
out in accordance with ITlL Incident Management guidelines • Log calls via the
appropriate call logging system and provide a high level of technical fix. For
example: o Change Passwords and unlock accounts for internal and external
customers where possible o To provide first line printer support for the server
infrastructure • Complete courtesy call backs to the customer where required •
Add value to your team environment by being enthusiastic and maintaining a
Positive attitude. • To achieve all team and personal performance goals as
defined by the company • Ensure calls returned to DESK are reassigned without
delay • Monitor related calls • Monitor ‘open’ incident calls.
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