COMPANY NAME: INFOSYS
ROLE: Assistant
Accountant
EDUCATION QUALIFICATION:
Any Graduate
EXPERIENCE: 0 - 2yrs
SALARY: Best In
Industry
PLACEA: Pune
MANDATORY:
*Process Reengineering : Delivers on the new process /
approach IN ORDER TO meet client / internal goals
*Knowledge Management : Shares experiences IN ORDER TO
facilitate capture of tacit knowledge
*Customer Interaction : Resolves individual cases that
need re-work IN ORDER TO ensure high C-Sat / NPS score from the
end user.
*Process Compliance : In a voice process - Effectively
executes calls of the clients customers, resolves query/issue as per
deliverables outlined, maintains voice quality as per
standard agreed, handles repetitive calls and strives for target
maximization IN ORDER TO meet quality standards.
In a data process - Executes client transactions i.e.
attends to the
transactions, verifies basic information, and closes
customer query /issue as per defined SOP/ parameters prescribed;
Ensures appropriate documentation of the upshot from the
last transaction on the clients’ account as per the prescribed
format.
*SLA Compliance : In a data process - Executes
transactions as per prescribed guidelines and timelines such as verifying
documents, processing bills, analysis of data, responding
to complaints/queries on mail, interacting with vendors for order
management depending on the process (the nature of the
transaction would depend on the process) IN ORDER TO meet SLA targets.
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